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← W&S ServicesEntry No. 06

Support

Support.

Book 15 minutesNo contract until it's working.
01

Industry estimate

Customers now expect a reply the same day. Often within hours.

You don't have a dedicated support person. You have you. Bad reviews come from waiting. Reputation rot compounds. Paige drafts fast replies on the email you already use and flags the hard stuff, with a person on your team approving every send.

Figures above are industry estimates, not W&S client results.

02

What we install

Three weeks. Then yours forever.

  • 01Fast drafts for the common stuff. You tap approve.
  • 02Hard ones get flagged. Routed to a human.
  • 03FAQ drafts. You tap approve.
  • 04After-hours: expectations set, callback booked.
02b

Illustrative demo · the support loop

What it looks like in practice.

Every workflow runs as the same loop: a trigger, an AI step that drafts or sorts the work, a short approval from someone on your team, then the outbound action. The AI never sends on its own. The trigger and the action change for support. The shape stays the same, which is how we add the next workflow once this one is running.

DEMO · SUPPORT187 tickets / wk · 8 min avg first reply
Ticket queueAUTO-CLASSIFYPatel D.Reschedule cleaning next weekFAQSample Co.Invoice question, MayROUTINGM. WilliamsURGENT: water leak under sinkURGENTT. NguyenLooking for service area infoFAQ/03 DRAFT FOR M. WILLIAMS · URGENTA tech is on the way. ETA 22 min, shut your main valve if you can.
Illustrative demo with sample data · the support loop
03

The terms

One paragraph of contract.

Engagement
A fixed setup, then a flat monthly fee
Billing
Month to month, no long contract
Setup
Approximately three weeks, in person in Atlanta
Your team
Approves every outbound action; Paige never sends alone
Cancellation
Cancel any time, no penalty
06

A short local conversation

See it work before you commit to anything. No slides. No contract until you have seen it run.

Or email Paige, our AI assistant, at [email protected]

A human

Approves every send

Nothing

Paige sends on her own

0

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